Bren Casipit trading as ‘Private IGNITE Tutoring’ · ABN 49 294 393 622 · South Australia

Effective date: 4 September 2026

Last updated: 4 September 2026

1. About this Policy

Private IGNITE Tutoring ("we", "us", "our", "the Company") is a tutoring agency operated by Bren Casipit trading as "Private IGNITE Tutoring" (ABN 49 294 393 622), based in Adelaide, South Australia.

We arrange and coordinate one-on-one tutoring for students from Reception to Year 12 across metropolitan Adelaide and online, deliver IGNITE and selective-entry exam preparation, and provide the IGNITE & Selective Entry Online Program. Tutoring sessions are delivered by qualified independent contractor tutors whom we recruit, vet, allocate and manage. IGNITE and selective-entry preparation is delivered personally by our founder and IGNITE Specialist.

Because our work involves children, we handle personal information about students, and about their parents and guardians. We take that responsibility seriously. This Policy explains:

what personal information we collect;
why we collect it;
how we use and store it;
who we may disclose it to; and
how you can access, correct or complain about our handling of it.

This Policy applies to our website at privateignitetutoring.com.au, our enquiry and booking forms, our Client Services Agreement, the Online Program, and all tutoring services we arrange or deliver. It also applies to information we collect about tutors and people who apply to tutor with us.

Our commitment to the Australian Privacy Principles. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs), together with the Spam Act 2003 (Cth) and other applicable Australian laws. Small businesses with an annual turnover of $3 million or less are not always required by the Privacy Act to comply with the APPs. Whether or not that exemption currently applies to us, we have chosen to adopt the APPs as our standard, and we commit to handling your information as though we were bound by them.

2. What personal information we collect

We only collect personal information that is reasonably necessary for us to arrange and deliver tutoring services.

2.1 Information about parents, guardians and clients

Full name
Email address
Phone number
Suburb and residential address (needed to allocate a nearby tutor and for in-home sessions)
Payment information — bank transfer references, the payment reference name used, payment history, invoices, payment statements and payment plan arrangements. We do not collect or store credit card or debit card numbers. Our standard payment method is direct bank transfer to our account, so we receive only the transaction details our bank shows us.
The contents of your enquiries, messages, emails, SMS and phone conversations with us
Your signed Client Services Agreement

2.2 Information about students

Full name and year level
Current school
Subjects requiring support, learning goals, and upcoming exams or entry pathways (for example IGNITE or scholarship preparation)
Academic information you or the student give us — report cards, assessment results, past assignments, practice test scores and diagnostic results
Session records and progress notes made by the tutor, including topics covered, areas of improvement, skills requiring further practice and recommended revision
Session logs recorded in our administrative system for scheduling and billing
For the Online Program: account details, login activity, module completion, quiz results and mock test results

2.3 Sensitive information

We do not generally seek sensitive information. However, a parent or guardian may choose to tell us about a student's health condition, disability, learning difficulty or diagnosis (for example ADHD, dyslexia, autism, or exam anxiety) because it is relevant to how the student is taught and which tutor is suitable. Health information is sensitive information under the Privacy Act.

We will only collect sensitive information where:

you have consented to us collecting it, and
it is reasonably necessary for us to arrange and deliver appropriate tutoring support, or where we are otherwise required or authorised by law to collect it. You are not obliged to disclose it, but it may affect how well we can match a tutor and tailor lessons.

2.4 Information about tutors and tutor applicants

Where you apply to tutor with us or are engaged as an independent contractor, we collect:

name, contact details, address, and Australian Business Number
academic history, ATAR, qualifications, transcripts, subjects and availability
application form responses, interview notes and references
Working With Children Check details and verification evidence
National Police Check results
certificates of currency for public liability, professional indemnity and workers' compensation insurance
bank account details for payment, GST registration status, session logs and payment statements

This information is collected to assess suitability, meet our child-safety and legal obligations, allocate clients, and pay you. Our obligations to tutors under this Policy are in addition to the confidentiality and privacy obligations set out in the Independent Contractor Agreement.

2.5 Information collected automatically through our website

Our website is hosted on the Wix platform. When you visit the site, Wix and any analytics or marketing tools we use may automatically collect technical information such as your IP address, device and browser type, pages viewed, referring website, and the date and time of your visit. This is generally collected through cookies and similar technologies, and may be personal information when combined with other information.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the website may not function correctly.

2.6 Anonymity and pseudonymity

You may deal with us anonymously or under a pseudonym when making a general enquiry. However, we cannot allocate a tutor, arrange a lesson, send a tutor to a home, issue payment statements or deliver the Online Program without knowing who you are.

3. How we collect personal information

We collect personal information:

directly from you — when you complete the enquiry form on our website, call or text us, email us, message us on Facebook, book a free assessment call, sign a Client Services Agreement, enrol in the Online Program, or speak with us during or after a session;
from the student, during sessions — about their schoolwork, progress and goals;
from a parent or guardian on the student's behalf;
from our tutors, who log sessions and record progress observations in our administrative system;
from screening authorities, where we verify a tutor's Working With Children Check or National Police Check;
automatically, through our website and Online Program platform, as described above.

Where it is reasonable and practicable to do so, we collect personal information about a student directly from that student's parent or guardian.

We generally do not collect personal information about you from other third parties. If we receive unsolicited personal information that we could not lawfully have collected, we will destroy or de-identify it as soon as practicable, where it is lawful and reasonable to do so.

4. Children's information and parental consent

Most of our students are children, many of them in primary school.

We ask that a parent or guardian make the enquiry, provide the student's details, and sign the Client Services Agreement on the student's behalf.
By providing us with a student's personal information, you confirm that you are that student's parent or legal guardian, or are otherwise authorised to provide it, and that you consent to us collecting, using and disclosing it as described in this Policy.
We assess a child's capacity to consent case by case. As a general rule, we treat the parent or guardian as the person who consents on behalf of a student under 15 years of age.
Progress updates, session notes and feedback about a student are provided to the parent or guardian who engaged us. Where a student is 18 or over, we will provide their information to them and will only share it with a parent with that student's consent.

We do not use children's personal information for marketing or profiling, and we do not sell personal information to anyone in any circumstances.

5. Why we collect, hold, use and disclose personal information

Responding to enquiries — returning your call, running the free 15-minute assessment call, answering questions.
Matching a tutor — allocating a tutor by year level, subject, learning style, goals, personality, location and availability.
Delivering tutoring — planning sessions, preparing worksheets, tracking progress, setting homework, running mock exams.
Travelling to sessions — using your address for in-home sessions, or arranging a library or online venue.
Reporting to parents — progress updates after each session, feedback reports and recommendations.
Administration and payment — scheduling, rescheduling, session logging, issuing invoices and payment statements, reconciling bank transfers, managing payment plans, keeping financial records.
Paying tutors — verifying logged sessions, issuing payment statements or recipient-created tax invoices, making electronic funds transfers.
Tutor vetting and compliance — verifying Working With Children Checks, National Police Checks, insurance and ABN status.
Providing the Online Program — creating accounts, granting access, recording quiz and mock test results, providing support.
Service improvement — improving our teaching materials, curriculum and website.
Marketing (with consent) — occasional emails or messages about services, availability, programs or offers.
Testimonials (with consent) — publishing a review or testimonial, only with your express prior consent and in the form you approve.
Legal and safety obligations — meeting child protection, tax, insurance, record-keeping and other legal obligations.

We will only use or disclose personal information for the purpose we collected it for (the primary purpose), for a related secondary purpose you would reasonably expect, where you have consented, or where the law requires or authorises it.

Direct marketing. If we send you marketing communications, every message will identify us and include a simple way to opt out. You can also opt out at any time using the contact details in section 12. We will action opt-out requests promptly and at no cost to you.

6. Who we may disclose personal information to

We do not sell, rent or trade personal information. We may disclose personal information to:

The allocated tutor. The independent contractor tutor allocated to a student receives the information needed to teach that student — name, year level, school, subjects, goals, relevant learning needs, session location, and contact details for the parent or guardian. Every tutor is engaged under a written Independent Contractor Agreement requiring them to keep this information confidential, to handle personal information in a manner consistent with the Australian Privacy Principles, to use it only for delivering the tutoring services, to return or destroy it at the end of their engagement, and to notify us promptly of any suspected data breach.
An approved delegate. A tutor may, only with our prior written consent, delegate a session to another qualified individual. Any delegate must hold a current Working With Children Check and a satisfactory National Police Check, and must agree in writing to be bound by the same confidentiality and child-safety obligations, before receiving any student information.
Service providers who help us operate the business — our website and hosting platform (Wix), email and messaging providers, the Online Program platform, video conferencing tools for online sessions, scheduling and administrative systems, cloud storage, and accounting or bookkeeping software.
Our bank, in the course of receiving payments and paying tutors.
Professional advisers, such as accountants, insurers and lawyers, where necessary.
Law enforcement, government agencies or child protection authorities, where we are required or authorised by law to do so, or where we reasonably believe disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, including a child.
A purchaser or successor entity, if we restructure the business, incorporate, or sell all or part of it — in which case personal information may be transferred as part of that transaction, and the recipient will be required to handle it consistently with this Policy.
Any other person, with your consent.

6.1 Child safety and mandatory reporting

Every tutor is required, under their Independent Contractor Agreement, to make any notification required by law directly to the relevant statutory authority — including the Child Abuse Report Line where applicable — as soon as reasonably practicable, if a child discloses abuse, neglect or safety concerns, or if the tutor reasonably suspects a child is at risk of harm. They must then notify us. We may also report where we reasonably believe it is necessary to protect a child's safety.

Where the law permits and it is safe and appropriate to do so, we will tell you if a report has been made, but there are circumstances where we cannot.

Nothing in this Policy prevents such a report, and consent is not required for it.

7. Overseas disclosure

Our website and some of our systems are provided by overseas service providers. In particular:

Wix (website hosting, enquiry forms, site analytics) stores and processes data on servers located in countries including the United States, Israel and the European Union;
our email, messaging, video conferencing and Online Program platform providers may store data in the United States or other countries.

This means that if you submit an enquiry form or email us, your personal information may be stored or processed outside Australia.

Before disclosing personal information to an overseas recipient, we take steps that are reasonable in the circumstances to ensure the recipient handles it in a way consistent with the APPs — for example by selecting reputable providers with published privacy and security commitments and contractual data protection terms. You should be aware that overseas recipients are subject to the laws of the country in which they operate, and those laws may differ from Australian privacy law.

By submitting personal information through our website or the Online Program, you consent to this overseas disclosure.

8. How we store and protect personal information

We hold personal information in a combination of:

electronic records — email, phone contacts and messages, our administrative and scheduling system, cloud storage, spreadsheets, the enquiry-form inbox, accounting software, and the Online Program platform; and
limited physical records — printed worksheets, practice tests, signed agreements and handwritten session notes.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including:

password protection and, where available, multi-factor authentication on accounts;
limiting access to personal information to the allocated tutor and the business owner;
binding confidentiality, privacy and data-breach notification obligations in every Independent Contractor Agreement;
requiring tutors to return or destroy confidential information within two business days of their engagement ending;
storing physical documents securely and not leaving student materials unattended in vehicles or public places;
using reputable, security-maintained third-party platforms;
secure destruction of records that are no longer required.

No method of transmission or storage is completely secure. While we take reasonable steps, we cannot guarantee absolute security of information transmitted to us over the internet.

8.1 Payment security

Our standard payment method is direct bank transfer. We will never ask you for your card details, internet banking password or one-time codes. Our bank account details are set out in your Client Services Agreement and do not change. If you ever receive a message that appears to be from us advising of new or different account details, do not pay it — contact us on 0481 136 457 to verify first.

8.2 Data breaches

If we become aware of unauthorised access to, or disclosure or loss of, personal information that is likely to result in serious harm to any individual, we will investigate promptly, take steps to contain and remediate the breach, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where the Notifiable Data Breaches scheme requires it. Even where notification is not legally required, we will tell affected families where we consider it appropriate.

8.3 Retention and destruction

We keep personal information only for as long as we need it for the purposes described in this Policy, or for as long as the law requires:

Financial and tax records (invoices, payment statements, agreements) — 5 years, as required by Australian tax law.
Student academic records and session notes — up to 2 years after tutoring ends.
Enquiry form submissions that do not proceed to a booking — up to 12 months.
Online Program account records — for the 12-month access period, plus 2 years.
Unsuccessful tutor applications — up to 12 months.
Tutor compliance records (Working With Children Check, police check, insurance) — 7 years after the engagement ends.

When personal information is no longer needed and we are not required to retain it, we destroy it securely or de-identify it.

9. Accessing and correcting your personal information

You have the right to ask for access to the personal information we hold about you, and about a student for whom you are the parent or guardian.

To make a request, contact us using the details in section 12. We may ask you to verify your identity and to put your request in writing.

We will respond within a reasonable period, and generally within 30 days.
We do not charge for making a request. We may charge a reasonable fee for the time and cost of giving access (for example, copying or compiling records), and we will tell you the fee before proceeding.
If we refuse access, we will tell you in writing why, and how you can complain.
If you believe information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, ask us to correct it and we will take reasonable steps to do so, free of charge.

Access to a student's records may be limited where giving access would have an unreasonable impact on the privacy of another person, or where another exception in APP 12 applies. Where a student is 18 or over, we will deal with the student directly.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please tell us first so we have the opportunity to fix it.

Send your complaint to privateignitetutoring@gmail.com, marked "Privacy Complaint", with enough detail for us to investigate.
We will acknowledge your complaint within 5 business days.
We will investigate and respond in writing, normally within 30 days. If we need longer, we will tell you why.

If you are not satisfied with our response, you may complain to:

Office of the Australian Information Commissioner (OAIC) Website: oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

11. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or the law. The current version will always be available at privateignitetutoring.com.au, with the effective date shown at the top. Material changes will be brought to the attention of current clients by email or at the next session.

12. Contact us

Privacy Officer — Private IGNITE Tutoring Bren Casipit trading as "Private IGNITE Tutoring" ABN 49 294 393 622

Email: privateignitetutoring@gmail.com Phone / SMS: 0481 136 457 Postal address: available on request Website: privateignitetutoring.com.au